Room attendants are tasked with performing any number of cleaning duties to help maintain cleanliness standards, often working with little direct supervision. Much of our room attendants knowledge comes from on-the-job-training and experience.
A dedicated team of high calibre housekeeping professionals, provide guest room services that encompass, but are not limited to, the following:
Cleaning and Disinfecting Surfaces and Areas
After each guest vacates a room, all surfaces and areas must be properly cleaned and disinfected. This includes objects such as toilets, countertops, bathtubs, showers, and eating surfaces. Our room attendants are knowledgeable in the proper use and safety of cleaning products.
Dusting and Polishing
Furniture and other woodwork in each room have to be dusted regularly. Additionally, applying furniture polish to certain items may be required.
Sweeping, Vacuuming, and Mopping
Cleaning and caring for the floors is a core task of the room attendants. Depending on the floor surface, sweeping, vacuuming, or mopping may be needed. At times, carpets may need to be shampooed.
Organising and Stocking
Hotels provide various items to their guests for conveniences, such as soap, shampoo, conditioner, lotion, coffee and tea supplies, and stationery. Room attendants know which items should be in each room and restock them as needed.
Changing Linens and Towels
Room attendants remove soiled linens and towels from the room, replacing them with clean items. This requires putting clean sheets on all beds in the room and replacing bathroom towels with a sufficient type and quantity.
Removing waste from wastebaskets and ashtrays and its proper disposal is a core task of room attendants. In some situations, the waste might be hazardous, which requires occupational health and safety rules and regulations for disposal. Our staff is well trained to segregate such articles for specialised disposal units.
Linen Porters are primarily responsible for the cleaning and housekeeping of a building. They conduct routine rounds of rooms and facilities, where they sweep, mop, or vacuum floors, scrub walls and windows, and remove garbage. They may also do minor repairs and take on quick tasks, from transporting items to restocking supplies. Ideally, they maintain the cleanliness and safety of the building, looking out for rule violations and possible threats.
Porters perform a variety of tasks on a regular workday, but are not limited to the following:
Porters spend much of their time maintaining the cleanliness of areas assigned to them, which include lobbies, staircases, bathrooms, and other building areas, as well as the surrounding space outside. This entails using various cleaning techniques such as sweeping, mopping, vacuuming, and disinfecting.
Since they handle cleaning equipment, porters are responsible for monitoring the inventory, taking note of missing cleaning supplies and notifying management if additional stock is necessary. This extends to items such as tissue rolls in bathrooms or blankets in hotel rooms, which they oversee and replenish regularly.
Porters have a professional, respectful attitude towards customers, greeting them and making them feel welcome within the establishment. They do their best to assist customers by giving thorough information in response to inquiries, fulfilling small requests, or directing them to appropriate staff members.
It’s common for porters to provide support to the administrative or operations team and take on miscellaneous tasks. They may book facility reservations for customers, receive and distribute packages, replace office supplies, or transport furniture and heavy objects.
Because they stay in various areas of the building and interact with customers, porters are in a good position to look out for customer complaints, safety hazards, or non-compliance issues. They must report these promptly to management, who may ask them to coordinate with other staff members for resolution.
Food and Beverage Staff
Food and beverage attendants seat customers, explain menu items, take orders, refill drinks, and clear tables. Some might take customer payments and ask customers about their dining experience, such as the level of service or satisfaction with their order.
Food and beverage attendants complete various tasks during the course of their workday. Following to be among those responsibilities most commonly indicated for food and beverage attendants:
Greet Incoming Customers
Often, a food and beverage attendant is the first person a customer encounters when entering a restaurant. In this role, these attendants welcome customers to the establishment, take names for seating purposes, direct customers to their table, and hand out menus.
Explain Menu Offerings
Food and beverage attendants might be responsible for giving details about select menu items, describing any specials being offered by the restaurant. They also handle minor customer complaints and concerns that do not need the intervention of a manager.
Deliver Food and Clean Tables
It is typically up to food and beverage attendants to deliver food and drinks to each table. They refill water glasses, ask customers if they wish refills on purchased drinks, and ensure that customers are satisfied with their order and the service provided. They might also clear tables to be prepared for incoming customers
A specialist team of high calibre Kitchen staffs, with various aspects of meal preparation and delivery and cook delicious meals, but are not limited to, the following:
Basic Food Prep
The kitchen staff arrives early to organise the kitchen and do food prep to streamline cooking and meal presentation, including washing, peeling, and cutting fruits and vegetables; mixing ingredients for dishes, and cutting and seasoning meats.
The kitchen staff organises customers’ plates before the waitstaff—or sometimes even the kitchen staff—bring the final product to the customer. They have a working knowledge of the day’s meals and menus and understand what each dish calls for before delivery.
Stock Kitchen and Storeroom
The kitchen staff works with management and head cooks to receive, stack, and properly store food in kitchens, cold storage, and storerooms. They transfer food and supplies to the kitchen as needed.
The kitchen staff is responsible for ensuring all areas of the kitchen, food prep, and food storage areas are clean and properly sanitised. This includes washing dishes and cooking equipment, cleaning floors, sanitising countertops and cutting boards, and maintaining all areas to health code standards.
Kitchen Setup and Breakdown
If they are the first to arrive, the kitchen staff turns on the lights and grills, starts kitchen prep work, and prepares the kitchen and customer areas for service. When they’re the last to leave, the kitchen staff puts food and dishes away, cleans and mops the floors, and turns off all ovens, stoves, and other cooking equipment.
Cleanliness is vital to a restaurant & kitchen, and Kitchen Stewards play an important part in keeping things sparkling. The kitchen steward performs the following cleaning and organising tasks on a regular basis:
Operate dishwashing machines
Kitchen stewards scrape large particles away and then load plates, silverware, glasses and the like into a dishwasher. They set the proper time for sanitising them in accordance with company guidelines. Dishwashers also keep the machine itself running smoothly by checking for clogs and cleaning out excess food scraps.
Unload dishwashing machines
The kitchen steward removes clean, dry items from the machine and move them to designated spaces so that cooks and wait staff can conveniently reach for them as needed. Kitchen stewards also may be responsible for ensuring self-serve stations are sufficiently stocked with plates, silverware, cups and trays for customer use.
Clean items by hand
When items needing cleaning is too large or fragile, Kitchen stewards may wash them by hand. They also may be given a schedule of when they need to clean ovens, soda dispensers, refrigerators and other appliances.
Monitor equipment and inventory
Kitchen Stewards keep tabs on how machinery is performing and the stock of cleaning supplies. They tell a designated manager when inventory is low or if items coming out of the dishwasher aren’t as clean as they should be.
Kitchen stewards may be called upon as needed to wash and empty trash cans, operate the trash compactor, wipe off countertops, sweep the kitchen and perform other tasks related to cleanliness. Some may work directly with food, such as unloading and stocking deliveries, chopping and peeling vegetables or assembling orders
Our receptionist is welcoming, courteous and professional. Aid every customer with a smile and following duties among the core responsibilities:
Hotel receptionists greet incoming guests and welcome them to the hotel. They confirm reservations, explain hotel amenities, give directions to rooms, and produce room keys. They also arrange for luggage to be brought to rooms upon request.
Handle Guest Inquiries and Complaints
From providing additional linens to handling complaints about noise or room temperature, hotel receptionists are responsible for accommodating guests during their shifts. They contact the necessary personnel, such as managers or housekeeping, to handle specific requests or complaints.
Hotel receptionists take all incoming calls at a hotel. They handle phone, online and direct reservations, confirm previously-made reservations, give directions to the hotel and answer any questions customers have about the lodgings.
When a guest’s stay is over, hotel receptionists handle check-outs. At this time, they will issue payments such as additional room charges and process debit or credit cards to pay for room fees.
The responsibilities of night security vary depending on the specific employer, but the following core duties night security regularly performs:
Greet and Assist People
Greet customers and provide assistance by carrying bags, hailing rides, and directing people to the front desk with a smile.
Respond to Inquiries
For quick inquiries regarding directions or building facilities, people typically talk to doormen, who must be knowledgeable about all the features of the building as well as restaurants, shops, tourist attractions, and other important places in the vicinity. They may also hear about complaints or concerns, which they relay to co-workers from the appropriate department.
Night security must stay alert during their entire shift in order to screen for security. As the first point of contact with people entering the building, they look out for suspicious activity and may check for the identification or ask visitors to log in. In addition, they constantly inspect the building for safety, patrolling all areas, reporting damages, and reviewing surveillance.
Perform Administrative Tasks
Night security performs other administrative tasks as requested by supervisors, such as coordinating materials for events and confirming building or guest information from databases. This role sometimes involves basic building maintenance, from clearing sidewalks during winter to cleaning the lobby.